Terms & Conditions
Rental Terms
- All rental prices listed on our website are per function, not per day.
- Hired items may be collected up to 2 days before the event.
- Items must be returned within 48 hours after the event.
- If unforeseen circumstances prevent a timely return, please contact us as soon as possible.
- If items are returned more than 2 days late, a late fee will be deducted from the refundable deposit.
Cancellations & Postponements
- In the event of a cancellation due to unforeseen circumstances, we are happy to postpone the booking and reschedule for a new date.
- For advance bookings, a non-refundable booking fee of 50% of the rental price is required.
- If the item(s) are not collected or the event is cancelled, this booking fee will not be refunded.
Collection & Payment
- Customers must provide proof of identity upon collection.
- The balance of the hire fee and a refundable deposit (ranging from R300 to R700, depending on the item) are payable at the time of collection.
- The deposit must be paid in cash and will be refunded in cash or to a credit card with a refund option.
- EFT deposit refunds will incur a banking fee deduction.
Damages & Loss
- The customer accepts liability for any unremovable stains or damages to hired items. These costs will be deducted from therefundable deposit.
- In the case of severe damage or loss, the customer agrees to pay additional costs to cover the item’s full value.
- Please note: All items must be returned directly to our shop. The security deposit does not cover the full replacement cost of lost or severely damaged items.
Fitting Terms & Appointments
- All fittings are by appointment only.
- Same-day appointments may be available depending on schedule, but advance booking is strongly recommended.
- Fitting fee will apply:
- R200 per booking
